We welcome talent to grow our business

Open Positions

Product Specialist

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Required Skills

  • Sit for extended periods of time.
  • Establish and maintain reliable Internet connectivity in a quiet home-office environment.
  • Enter data into a computer workstation, operate standard office equipment and use a telephone.
  • See and read a computer screen and printed matter with or without vision aids.
  • Hear and understand speech at normal levels and on the telephone.
  • Work a 12-hour shift, including one weekend day
  • Stand, walk and bend over, reach overhead, grasp, push and move, lift and/or carry up to 25 pounds at waist height.

Job Duties

  • Communicate with customers via trouble ticket and phone to analyze, troubleshoot, and document root cause and assist in the efficient resolution of all customer issues as related to Netgate products and services.
  • Communicate task/ticket status and issues to the client and coworkers as needed.
  • Work with various interfacing teams across multiple locations and time-zones.
  • Work independently with a significant attention to detail, prioritize effectively and work with a sense of urgency.
  • Work with other Netgate staff to create a relaxed, helpful, fun environment.
  • Be fearless about learning new skills and stretching beyond a defined role.
  • Provide after-hours support as needed.
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