IT Support Packages

We tailor our monthly IT Support agreements to fit your individual IT support needs.

We have knowledgeable technicians on hand to resolve any sudden IT issues effectively and ensure the day to day running of your systems is efficiently maintained. No matter what your budget is, NEXGN Technologies have an IT support agreement that will work for you.

Our clients choose to partner with us for the long term due to our superior service and competitive rates. We do not force/tie you into any long term contracts. With NEXGN Technologies you are free to cancel your support arrangement or amend it at any time with one month written notice and no additional fees.

Priority Support &Maintenance Services (PSMS)

PSMS provides you with our highest level of priority IT service. PSMS is for businesses who want the peace of mind that IT support cover brings, along with the knowledge that the budget will stay as agreed and that there are no unexpected costs.

>>   System audit and review at the start of your agreement.

>>  Proactive system health checks

>>  24/7 Monitoring Service

>>  Fast support with a guaranteed 15 minutes response time for critical problems.

>>  Ongoing management through regular visits, supported by on-site maintenance.

>>  Savings in hardware, software and licensing costs

Priority Helpdesk &Support Services (PHSS)

This is a remote helpdesk service. Every PHSS client receives full remote and telephone support to all desktops, notebooks and servers. Whilst onsite visits are not covered by this agreement, we will provide emergency onsite technical support when required, at a discounted fee for clients under this agreement.

>>  Fast response support desk.

>>  Reduced onsite support fees.

>>  Savings in hardware, software and licensing costs

Priority Helpdesk &Support Services + Health Checks (PHSS+) and Monitoring

All support services above are included in this service option, in addition we perform routine health checks on your servers.

>>  Proactive system health checks & maintenance

>>  24/7 Monitoring Service

Pre-Paid IT Support (PPIT)

You can purchase prepaid packages of hours which give you full access to rapid response support, as and when you need it.

Pre-Paid IT support is ideal for companies with small IT support requirements. Pre-Paid support is not recommended for ongoing server maintenance and monitoring.

>>  Companies where IT is important but not critical to their business.

>>  One off jobs, new projects, emergency support, relocation and upgrades etc.

Quality IT Support for businesses across Sydney and the CBD

We're a well established IT Support Services Company based in Sydney delivering high quality IT service and support, whether you are a small growing organisation lokking to upgrade and expand your systems or a large blue chip looking for staff coverage, we can provide you with solutions and IT Support you need.
If you'd like to know how we can help you please contact us by email or by phone given below

Pakistan Office

Office-2, 2nd Floor, National Bank Plaza, F-8 Markaz, Islamabad, Pakistan

+92 313 440 1111
+92 336 5555 687

UK Office

2-4 Upper St Martin's Lane, Unit 2, Downtown Subway, London, EN WC2 H9EA, UKM

+92 313 440 1111
+92 336 5555 687

Canada Office

1115 48ST, Edmonton, AB T6l5v1 Canada

1 780 935 6444

Australia Office

NEXGN Technologies Suite 404, 20 Macquarie St Parramatta, NSW 2150, Australia

+61 27 900 5377
+61 44 953 2002